Join Our Team
Paradigm Solutions International’s most valuable and valued assets are our employees–their knowledge, experience, skills, commitment, leadership, and desire to excel. We continuously recognize and celebrate the dedication and contributions of our team and strive for unparalleled employee satisfaction.
Paradigm offers a variety of exciting and challenging technical, professional, and management career opportunities to attract top talent. We encourage you to match your skills and interests with our current openings. We also welcome general inquiries and resume submissions. New vacancies occur frequently, and your skills, experience, and uniqueness might complement potential and anticipated opportunities.
Equal Opportunity
We are an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered Veteran in accordance with applicable Federal, state, and local laws. Paradigm complies with applicable Federal, state, and local laws governing non-discrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Product Support Analyst
Description:
We are seeking a Product Support Analyst to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Paradigm Solutions International, a leader in Business Continuity Planning (BCP) software and services is seeking a Product Support Analyst to provide technical and general business support to the Sales and Operations teams. This position has the potential as a full-time remote work arrangement.
Specific duties may include but are not limited to:
Product Testing and Quality Assurance
Product Training to end clients
Generation of User Documentation
Manage and maintain client account information in CRM
Initiate/Track customer invoicing
Maintain RFP database
Report generation and maintenance
Provide client Support and on-call duties
Setup/configure new client implementations
Write test cases from feature requirements
Special Projects as requested by Executive Management
Requirements:
Ability to multi-task, work independently, and work well in a team atmosphere
Must have excellent verbal/written communication skills
Demonstrates initiative and the ability to work with limited direction and supervision
Proficiency with Microsoft Office, specifically, Word, Excel, PowerPoint and Microsoft Outlook are required
Limited Travel
Ability to effectively interact with all levels of management
Knowledge or experience in disaster recovery and business continuity planning is a plus.
Knowledge or experience in SQL is a plus
Education:
Bachelor’s degree and/or at least 3 years of relevant business experience
Benefits:
In addition to our competitive salary plans, our firm offers a comprehensive benefits package. Salary – commensurate with background and experience.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing. A criminal background check is required and an offer is contingent upon results.
To be considered, candidates must send cover letter, resume and salary history in confidence to PSIjobs@paradigmsi.com. (No phone calls).
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